r789 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how r789 ("we", "us", "our", "the Platform") collects, processes, stores, shares and protects personal data relating to users ("you", "your") of the r789 website located at r789.ws and all associated services, mobile experiences and communications.

r789 is operated under an international gaming licence. As part of our licensing obligations, r789 is required to implement robust data protection standards that align with internationally recognised privacy frameworks, including principles drawn from the General Data Protection Regulation (GDPR) and applicable data protection legislation.

By registering an account on r789, depositing funds, placing a wager, or simply browsing r789.ws, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data in the manner described herein. If you do not agree to this Policy, you must discontinue use of r789 immediately.

This Policy should be read alongside the r789 Terms and Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and r789.

2 Data We Collect

r789 collects personal data through several channels — directly from you when you register or interact with the platform, automatically through technical systems when you browse r789.ws, and from verified third-party sources where permitted. The categories of data r789 collects are as follows:

Data Category	Examples	Collection Method
Identity Data	Full legal name, CNIC number, date of birth, gender, nationality	Registration form, KYC verification
Contact Data	Email address, Pakistani mobile number, residential address	Registration form, account updates
Financial Data	JazzCash / EasyPaisa account numbers, bank account details (HBL, UBL, Meezan Bank), Raast ID, Visa/MC card details (last 4 digits only)	Deposit and withdrawal transactions
Transaction Data	Deposit history, withdrawal requests, wager records, bonus claims, PKR amounts	Platform activity logs
Technical Data	IP address, device type, browser type, operating system, session timestamps	Automatic collection via cookies and logs
Usage Data	Pages visited, games played, betting patterns, session duration, click events	Analytics and behavioural tracking systems
Communications Data	Live chat transcripts, support email content, feedback submissions	Customer support interactions
Responsible Gaming Data	Self-exclusion status, deposit limit settings, cooling-off periods	Responsible gaming tool usage

r789 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless specifically required by our AML obligations or responsible gaming duties — for example, where a medical certificate is provided in connection with a self-exclusion request.

3 How We Use Your Data

r789 uses the personal data we collect solely for legitimate, defined purposes. We do not use your data for undisclosed purposes, and we never sell your personal information to third parties for marketing. The specific purposes for which r789 processes your data are:

• Account Registration and Management: To create, verify and maintain your r789 account, including identity verification via CNIC-based KYC checks required under our gaming licence;
• Payment Processing: To process deposits and withdrawals via JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, and card payment channels in PKR;
• Platform Operation: To deliver casino games, live dealer tables, slot machines, cricket betting markets and all other r789 services;
• Fraud Prevention and AML Compliance: To detect and prevent fraudulent activity, money laundering, bonus abuse, and other financial crime in accordance with our international gaming licence obligations;
• Responsible Gaming: To monitor account activity for signs of problem gambling, enforce deposit limits and self-exclusion periods, and provide responsible gaming interventions where appropriate;
• Customer Support: To respond to your enquiries, complaints and support requests through live chat and email;
• Marketing Communications: To send you promotional offers, bonus notifications and platform updates — where you have provided explicit consent and have not subsequently opted out;
• Legal and Regulatory Compliance: To fulfil our obligations under applicable laws, gaming regulations, and instructions from competent authorities;
• Platform Improvement: To analyse usage patterns and improve the r789 website, mobile experience, game selection and overall service quality.

4 Legal Basis for Processing

r789 processes your personal data on one or more of the following legal bases, depending on the specific processing activity in question:

• Contractual Necessity: Processing is necessary to perform the contract between you and r789 — specifically, to operate your account, process payments, and deliver gaming services;
• Legal Obligation: Processing is necessary to comply with legal and regulatory obligations, including KYC identity verification, AML transaction monitoring, and responsible gaming requirements under our gaming licence;
• Legitimate Interests: Processing is necessary for r789's legitimate interests, such as fraud prevention, platform security, and service improvement — provided those interests are not overridden by your fundamental rights;
• Consent: Where processing is based on your freely given, specific and informed consent — for example, for receiving marketing communications. You may withdraw consent at any time.

5 Data Sharing

r789 does not sell, rent or trade your personal data to third parties. r789 shares personal data only in the following limited and controlled circumstances:

• Payment Processors: We share financial data with approved payment providers — including JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, and card payment networks — solely for the purpose of processing your deposits and withdrawals. These providers are contractually required to protect your data;
• KYC and Identity Verification Providers: We share identity documents and personal data with our licensed KYC verification partners to fulfil our regulatory obligation to verify user identities prior to account activation and withdrawal processing;
• Game Content Providers: The casino games, live dealer experiences and slot machines available on r789 are supplied by third-party software providers. These providers may receive limited technical data (such as session identifiers) to deliver their content. They do not receive your full personal profile;
• Fraud Prevention and AML Partners: We share transaction and identity data with specialist fraud prevention and AML screening services as required under our gaming licence obligations;
• Regulatory and Law Enforcement Authorities: r789 will disclose personal data to relevant regulators, law enforcement agencies, or courts where we are legally required or compelled to do so;
• Corporate Transactions: In the event of a merger, acquisition, or sale of substantially all of r789's assets, personal data held by r789 may be transferred to the acquiring entity, subject to equivalent data protection commitments.

6 Cookies & Tracking Technologies

r789 uses cookies and similar tracking technologies to operate the platform, personalise your experience, analyse usage patterns, and deliver relevant content. The categories of cookies r789 uses are as follows:

• Strictly Necessary Cookies: Essential for the operation of r789.ws, including authentication, session management, security functions and fraud prevention. These cookies cannot be disabled without severely disrupting platform functionality;
• Performance and Analytics Cookies: Used to collect anonymised data about how visitors use r789.ws, including pages visited, time spent, and navigation paths. This data helps r789 continuously improve the platform experience;
• Functionality Cookies: Used to remember your preferences, such as your preferred language, currency display settings, and responsible gaming tool configurations;
• Marketing and Targeting Cookies: Used, with your consent, to deliver personalised promotional content and to track the effectiveness of r789 marketing campaigns. You may opt out of these cookies at any time through your browser settings or r789 account preferences.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain categories of cookies may affect the functionality of r789.ws. For further information on managing cookies, refer to your browser's help documentation.

7 Data Retention

r789 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by our legal and regulatory obligations. The following retention periods apply:

• Account and Identity Data: Retained for the duration of your active r789 account, plus a minimum of five (5) years following account closure. This retention period is required under our gaming licence and AML obligations;
• Financial and Transaction Data: Retained for a minimum of seven (7) years following the date of each transaction, in accordance with financial record-keeping requirements;
• Responsible Gaming Data: Self-exclusion records and problem gambling intervention records are retained for the full duration of any exclusion period plus a minimum of five (5) years;
• Customer Support Communications: Retained for a period of three (3) years following the resolution of the relevant support interaction;
• Technical and Usage Data: Anonymised usage and technical data is retained for up to twenty-four (24) months for platform analytics purposes;
• Marketing Consent Records: Retained for the duration of the consent period plus three (3) years to demonstrate compliance in the event of a complaint.

Upon expiry of applicable retention periods, r789 will securely delete or anonymise personal data in a manner that prevents its reconstruction or re-identification.

8 Data Security

r789 implements a comprehensive suite of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security practices include:

• End-to-end TLS encryption for all data transmitted between your device and r789.ws;
• AES-256 encryption for personal data stored in r789 databases;
• Strict role-based access controls ensuring that only authorised r789 personnel with a genuine operational need may access personal data;
• Regular third-party penetration testing and security audits of r789 systems and infrastructure;
• Multi-factor authentication requirements for all r789 administrative system access;
• Real-time intrusion detection and anomaly monitoring systems;
• Secure segregation of player funds and personal data from r789 operational systems.

While r789 employs industry-leading security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your r789 login credentials and for notifying r789 customer support immediately if you suspect any unauthorised access to your account.

9 Your Rights

As an r789 user, you have the following rights in relation to your personal data held by r789. To exercise any of these rights, please contact r789 customer support through the channels listed in Section 13 of this Policy.

• Right of Access: You have the right to request a copy of the personal data r789 holds about you, along with information about how it is processed;
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data r789 holds about you;
• Right to Erasure: You have the right to request deletion of your personal data, subject to r789's legal and regulatory retention obligations;
• Right to Restriction: You have the right to request that r789 restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data;
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used and machine-readable format, and to request that it be transmitted to another data controller where technically feasible;
• Right to Object: You have the right to object to r789 processing your personal data on the basis of legitimate interests, including profiling. r789 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests;
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

r789 will respond to all valid data rights requests within thirty (30) days of receipt. Where a request is complex or involves a high volume of data, r789 may extend this period by a further sixty (60) days, in which case we will notify you of the extension and the reasons for it.

10 Children & Minors

r789 employs mandatory CNIC-based age verification as part of the KYC process. All users must confirm that they are aged 21 or over during registration and must provide documentary proof of age before any withdrawal is processed. r789 takes its responsibility to prevent underage gambling extremely seriously and will cooperate fully with any investigation by a regulatory authority in relation to a minor accessing the platform.

11 International Data Transfers

r789 operates under an international gaming licence and may process or store personal data in jurisdictions outside Pakistan. Where personal data is transferred internationally, r789 ensures that appropriate safeguards are in place to protect your data, including:

• Transfers to jurisdictions that provide an adequate level of data protection as recognised under applicable international standards;
• Standard contractual clauses or equivalent data transfer mechanisms with data processors located outside Pakistan;
• Contractual data processing agreements with all third-party service providers that access r789 user data, regardless of their location.

r789 does not transfer personal data to countries or territories where adequate data protection standards cannot be assured without first implementing appropriate safeguards. If you have questions about international data transfers, please contact r789 customer support.

12 Changes to This Privacy Policy

r789 reserves the right to amend, update or replace this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform services. All amendments will be published on this page with a revised effective date.

For material changes to this Policy — changes that significantly affect how we process your personal data or your rights in relation to it — r789 will provide advance notice via the email address associated with your r789 account, where technically feasible. However, it remains your responsibility to review this Privacy Policy periodically to stay informed of any updates.

Your continued use of r789 following publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not accept the changes, you must discontinue use of r789 and may request account closure in accordance with the r789 Terms and Conditions.

13 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way r789 handles your personal data, please contact us through the following channels:

• Support Email: [email protected] — plain text only, not a clickable link
• Live Chat: Available 24/7 directly on the r789 platform following r789 Login
• Response Time: r789 commits to acknowledging all privacy-related requests within 24 hours and providing a full response within 30 days

r789 takes all privacy concerns seriously. If you are not satisfied with r789's handling of your privacy request, you have the right to escalate your concern through the formal complaints process outlined in the r789 Terms and Conditions, or through the relevant regulatory authority.